1. Introduction

Welcome to Brand Hive Digital. These Terms & Conditions govern your access to and use of our website, services, and digital solutions. By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or engage our services.

2. About Brand Hive Digital

Brand Hive Digital is a digital marketing agency that provides creative, digital, and online brand promotion solutions to businesses, entrepreneurs, organizations, and individuals.

Our services may include, but are not limited to:

• Social media content creation
• Social media management and marketing
• Digital brand promotion
• Website design and development
• Landing page design
• Graphic design services
• Digital posters and promotional creatives
• Social media marketing campaigns
• Digital advertising and promotional services
• Video content creation and creative services
• Other digital marketing and creative services agreed upon with the client

3. Use of Our Website

You agree to use the Brand Hive Digital website only for lawful purposes and in a manner that does not violate the rights of Brand Hive Digital or any third party.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to the website or its systems.
• Copy, reproduce, modify, or distribute website content without permission.
• Use our website to transmit harmful or malicious software.
• Interfere with the security, performance, or functionality of the website.

4. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information, content, materials, and approvals required to deliver the agreed services.

Depending on the project, clients may be required to provide:

• Brand logos and brand guidelines
• Images, videos, and other media files
• Business information and service details
• Social media account access, where required
• Website hosting or domain access, where applicable
• Content, product information, or other project-related materials
• Timely feedback and approvals

Brand Hive Digital is not responsible for delays caused by incomplete, inaccurate, or late information or approvals provided by the client.

5. Project Scope & Deliverables

The scope of work, deliverables, timelines, revisions, and service requirements will be discussed and agreed upon before the commencement of a project.

Any additional work or requirements outside the agreed project scope may be subject to additional charges and revised timelines.

Brand Hive Digital reserves the right to clarify or modify project requirements where necessary to ensure successful delivery of the agreed services.

6. Pricing & Payments

Service pricing will be communicated to the client before the commencement of the project or service.

Depending on the project, Brand Hive Digital may require an advance payment, partial payment, milestone-based payment, or full payment before delivery.

Work may be paused or delayed if agreed payments are not received within the specified payment period.

Any additional services, changes, or requirements outside the original scope may incur additional charges.

7. Revisions & Changes

The number of revisions included in a project will depend on the agreed service package or project scope.

Requests that significantly change the original concept, design, content, or project requirements may be treated as additional work and may incur additional charges.

Clients are encouraged to provide clear and consolidated feedback to avoid unnecessary delays in project completion.

8. Website Design & Development Services

For website design and development projects, the client is responsible for providing required content, images, branding materials, and other information unless otherwise agreed.

Domain registration, hosting, premium themes, plugins, third-party software, subscriptions, licenses, and other external services may involve additional costs unless specifically included in the project agreement.

Once the website is approved and delivered, any future maintenance, modifications, updates, or additional features may be charged separately.

9. Social Media & Digital Marketing Services

Brand Hive Digital may provide social media content creation, management, marketing, and digital promotion services based on the agreed scope.

While we make reasonable efforts to provide quality services and achieve agreed marketing objectives, we do not guarantee specific results such as follower growth, engagement, leads, sales, website traffic, or revenue.

Results may be affected by factors outside our control, including platform algorithms, market conditions, audience behavior, competition, advertising policies, and changes made by third-party platforms.

10. Third-Party Platforms & Services

Our services may involve third-party platforms such as social media networks, advertising platforms, hosting providers, domain registrars, website plugins, payment providers, and other external services.

Brand Hive Digital does not control the policies, availability, security, algorithms, or functionality of third-party platforms and is not responsible for changes, interruptions, account restrictions, suspensions, or service failures caused by such third parties.

11. Intellectual Property Rights

Unless otherwise agreed in writing, Brand Hive Digital retains ownership of its original concepts, design processes, templates, internal systems, strategies, and proprietary materials.

Client-provided logos, trademarks, photographs, videos, and other materials remain the property of the respective client or rights holder.

Final project deliverables may be transferred to the client according to the terms agreed upon for the specific project and after applicable payments have been completed.

12. Client-Provided Content

The client confirms that they have the necessary rights, licenses, and permissions to use any content, images, videos, logos, trademarks, music, text, or other materials provided to Brand Hive Digital.

Brand Hive Digital is not responsible for copyright, trademark, or other intellectual property disputes arising from materials supplied by the client.

13. Portfolio & Promotional Use

Unless otherwise agreed in writing, Brand Hive Digital may display completed work in its portfolio, website, social media pages, presentations, and promotional materials for the purpose of showcasing its services.

Clients who do not wish their project to be publicly displayed may request otherwise in writing before project completion.

14. Confidentiality

Brand Hive Digital respects the confidentiality of information shared by clients in connection with their projects.

We will take reasonable measures to protect confidential business information and will not knowingly disclose such information to unauthorized parties, except where required by law or where disclosure is necessary to provide agreed services.

15. Cancellation & Termination

Either party may request the cancellation or termination of a project or ongoing service, subject to the terms agreed upon at the beginning of the engagement.

Payments already made for completed work, services already delivered, non-refundable expenses, or third-party purchases may not be refundable.

Brand Hive Digital reserves the right to suspend or terminate services if the client fails to make required payments, provides unlawful content, engages in abusive behavior, or violates these Terms & Conditions.

16. Refund Policy

Refund eligibility will depend on the nature of the service, the stage of project completion, and the specific agreement between Brand Hive Digital and the client.

Certain services, digital products, creative work, third-party expenses, and completed deliverables may be non-refundable once work has commenced.

Any applicable refund terms will be communicated to the client before starting the project or service.

17. Disclaimer

Brand Hive Digital makes reasonable efforts to provide professional and reliable digital marketing and creative services. However, we do not guarantee that our services will always be uninterrupted, error-free, or produce specific business results.

Digital marketing performance depends on several factors, including industry conditions, competition, advertising budgets, customer behavior, platform policies, and other factors beyond our reasonable control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Brand Hive Digital shall not be liable for indirect, incidental, special, consequential, or business-related losses arising from the use of our website or services.

Our liability, where applicable, shall be limited to the extent permitted by applicable law and the specific terms agreed upon with the client.

19. Changes to These Terms

Brand Hive Digital reserves the right to update, modify, or change these Terms & Conditions at any time.

Updated terms will be published on this page with a revised “Last Updated” date. Continued use of our website or services after changes are published may constitute acceptance of the updated terms.

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the appropriate courts as applicable.

21. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact Brand Hive Digital.